Call Center for Blind Users

Welcome to our virtual call center designed to show how to accommodate individuals who have very little or no useable vision. Although not every worker who is blind will need or want every accommodation pictured, we are trying to show you the range of tools available that might benefit such workers.

In addition, learn what successfully employed blind users of assistive technology have to say In Their Own Words about the devices they use on the job.

Call center cubicle with computer and phone

Technology That Might Be Used in a Call Center for Blind Users

  • Perkins Brailler
  • Refreshable Braille Display
  • Screen Reader
  • Talking Clock
  • Telephone
  • Telephone Headset – Using dual-channel headphones, call center employees with vision loss may simultaneously listen to both the caller on the telephone and the computer as it speaks what’s on the screen. The dual-channel headset lets them listen to the customer in one ear and their computer in the other. Most of these headsets must be used with an amplifier allowing toggling to choose binaural input or simultaneous listening.

In Their Own Words…

Learn what successfully employed blind users of assistive technology have to say about the devices they use on the job.

“In addition to a screen reader and speech synthesizer, with a dual headphone so I can hear the computer in one ear and the passenger in the other, I use a Handytech 80-cell braille display, and an 18-cell Braille Lite for taking notes.”

“The way I use this equipment to do my job is simply to make notes about the customer’s needs on the Braille Lite; then, type them into the computer, using JAWS to get a quick read of the resulting screen whose details I summarize for the passenger. When more details or a repetition is necessary, I use the braille display.”

Dana Nichols, Airline Reservations Sales Representative

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